Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at GreenHaven Tools (operated by Cvb Financial Corp at https://f0n4st-pg.myshopify.com/). We take pride in providing reliable, high-quality gardening tools—including watering cans, hand trowels, pruning shears, and garden maintenance accessories.

If you are not completely satisfied with your purchase, we are here to help. Please review our policy below for details on returns, exchanges, and refunds.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging (including boxes, tags, protective blade guards, and manuals).

  • You must provide a valid order number, receipt, or proof of purchase.

2. Non-Returnable & Restricted Items

The following items cannot be returned or refunded:

  • Items marked as "Final Sale" or promotional clearance items.

  • Gift cards.

  • Items showing clear signs of misuse, severe outdoor weathering, damage from improper assembly/disassembly, or alterations.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Support: Email our customer service team at [email protected] within 30 days of receiving your order. Please include:

    • Your Order Number

    • Clear photos or videos of the item(s) you wish to return

    • The reason for the return

  2. Review & Approval: Our team will review your request within 1 to 2 business days and provide you with return instructions and the return shipping address.

  3. Ship the Package: Pack the item securely in its original packaging and send it back to us using a trackable shipping service.

Note: Please do not send your purchase back to the manufacturer or to our corporate office address without contacting customer support first. Returns shipped without prior authorization may not be processed.

4. Return Shipping Fees

  • Customer Responsibility: Except in cases where the item arrived damaged, defective, or incorrect, customers are responsible for all return shipping costs. Shipping fees are non-refundable.

  • Defective, Damaged, or Incorrect Items: If your product (e.g., a cracked watering can, broken trowel handle, or defective pruner mechanism) arrives damaged or incorrect, GreenHaven Tools will cover the return shipping cost or issue a free replacement.

5. Damaged, Defective, or Missing Items

Please inspect your order immediately upon receipt:

  • If your gardening tools arrive damaged or defective, please contact us within 48 hours of delivery at [email protected].

  • Include clear photos showing the damage or defect, along with a photo of the shipping label on the box.

  • Once verified, we will offer a free replacement, store credit, or a full refund based on your preference.

6. Refunds

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected.

  • Approved Refunds: Refunds will be processed back to your original payment method within 5 to 7 business days.

  • Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account or contact your credit card provider first, as processing times vary. If you still have not received your refund, contact us at [email protected].

7. Order Cancellations

You may request to cancel your order within 2 hours of placing it. After 2 hours, orders enter our fulfillment pipeline and may already be packed for shipment. If the order has already shipped, you must wait to receive the package and initiate a standard return.

8. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us: