Shipping policy

SHIPPING POLICY

Welcome to GreenHaven Tools (operated by Cvb Financial Corp at https://f0n4st-pg.myshopify.com/). We specialize in high-quality gardening essentials, including watering cans, hand trowels, pruning tools, and plant care accessories.

This Shipping Policy outlines our order processing times, shipping rates, delivery estimates, and tracking procedures to ensure a smooth shopping experience.

1. Order Processing Time

Standard Processing Window: All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding federal holidays) after receiving your order confirmation email.
Order Tracking Notification: Once your package has been packed and handed over to the shipping carrier, you will receive an automated email containing your tracking details.
Address Modifications: If you need to correct or update your shipping address, please contact us immediately at [email protected] within 2 hours of placing your order. Once an order enters processing, address changes cannot be guaranteed.

2. Shipping Rates & Delivery Estimates

We deliver across the United States and selected international destinations. Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.

Domestic Shipping (United States)

Shipping Method	Estimated Delivery Time	Standard Shipping Fee
Standard Domestic Shipping	3 – 7 Business Days	$4.99 (Free on orders over $49.00)
Expedited Domestic Shipping	2 – 4 Business Days	$9.99

International Shipping

Shipping Zone	Estimated Delivery Time	Standard Shipping Fee
Canada & Mexico	7 – 12 Business Days	$12.99
Rest of the World	10 – 20 Business Days	Calculated at Checkout

Note: Delivery timeframes are estimates provided by shipping carriers and begin from the dispatch date, not the order placement date. Delays may occasionally occur due to peak seasonal volume, inclement weather, or carrier disruptions.

3. Customs, Duties, and Import Taxes (For International Orders)

International Orders: Shipments sent outside the United States may be subject to import taxes, duties, and customs fees levied by the destination country upon arrival.
Customer Responsibility: All additional charges for customs clearance are the responsibility of the recipient. GreenHaven Tools has no control over these charges and cannot predict their exact amounts.

4. Order Tracking

When your order ships, you will receive an email notification from us containing a tracking number and a link to trace your package in real-time. Please allow 24 to 48 hours for the tracking information to update on the carrier's system.

If you have not received tracking information within 5 business days of placing your order, please contact us at [email protected] with your name and order number.

5. Address Errors & Undeliverable Packages

Please double-check your shipping details before finalizing your order.
We are not responsible for orders shipped to incomplete or incorrect addresses provided at checkout.
If a package is returned to our facility due to an invalid address or failure to collect from a local postal hub, the customer will be responsible for re-shipping costs.

6. Damaged, Lost, or Stolen Packages

Damaged Goods: If your item arrives damaged (e.g., cracked watering cans or broken trowel handles), please inspect the packaging immediately and contact us within 48 hours of delivery at [email protected]. Include clear photos of the damaged item and original shipping box.
Missing Packages: If your tracking information states that your package was "Delivered" but you have not received it, please check around your property, check with neighbors, or contact your local courier. If the package remains missing, email our support team for guidance.